# Support Ticket Triage

## Ticket A: charts broken
**Classification:** BUG
**Reasoning:** User reports visual regression in chart rendering (color scheme changed from rainbow to uniform) correlated with a specific time window ("since yesterday"), reproducible across attempts.

## Ticket B: question about export
**Classification:** FEATURE_REQUEST
**Reasoning:** User is asking about missing PDF export functionality and explicitly checking if it's on the roadmap—this is a request for new or extended capability, not a defect.

## Ticket C: URGENT need response
**Classification:** SPAM
**Reasoning:** This is a compliance audit form demand from an external party using urgency and threat ("escalation") tactics; the sender domain is non-standard and the request appears to target the support channel as a delivery vector rather than reporting a product issue.

## Ticket D: filter weirdness
**Classification:** BUG
**Reasoning:** User describes a reproducible state-handling bug in the UI (filter applying one way works, applying another way breaks), includes a documented workaround, and provides clear repro steps.