# Support Ticket Triage

## Ticket A: charts broken
**Classification: BUG**
Regression observed (rainbow colors changed to uniform color) after a specific time point, reproducible in specific browser/OS combo—classic bug report.

## Ticket B: question about export
**Classification: FEATURE_REQUEST**
User is asking about a missing capability (PDF export); acknowledges existing alternatives (CSV, PNG) and inquires about roadmap inclusion.

## Ticket C: URGENT need response
**Classification: SPAM**
External audit firm escalation notice with threat language and attached form demand—hallmark of phishing/social engineering attempt; not a legitimate product support issue.

## Ticket D: filter weirdness
**Classification: BUG**
Reproducible behavior where filter state resets unexpectedly when applying filters in a specific order; user has identified a workaround, indicating systematic failure in filter composition logic.