# Support Ticket Triage

## Ticket A: charts broken
**Classification: BUG**
Visual regression (rainbow colors → uniform color) after a specific date indicates a rendering defect, not a feature request or question.

## Ticket B: question about export
**Classification: FEATURE_REQUEST**
User is asking about PDF export functionality that doesn't currently exist; this is a feature gap on the roadmap, not a defect in existing functionality.

## Ticket C: URGENT need response
**Classification: SPAM**
Unsolicited compliance demand from external domain with 48-hour pressure tactic and threat of escalation is a phishing/scam pattern, not a legitimate support issue.

## Ticket D: filter weirdness
**Classification: BUG**
State-dependent filter behavior (date range resets when adding category filter) is a consistent, reproducible defect in the filter logic.