# Support Ticket Triage

| Ticket | Classification | Reasoning |
|--------|-----------------|-----------|
| A | BUG | User reports a regression: chart colors changed from rainbow to uniform color after a recent update; clear product defect. |
| B | FEATURE_REQUEST | User asks about PDF export functionality that doesn't exist; requesting feature availability/roadmap information. |
| C | SPAM | External audit firm sending compliance form with pressure language; unsolicited, lacks product context, likely phishing/scam attempt. |
| D | BUG | Filter state resets unexpectedly when combining filters; reproducible behavior indicating a logic error in filter application. |