# Support Ticket Triage

## Ticket A
**Classification:** BUG
**Reasoning:** Visual regression in chart rendering (colors changed from rainbow to uniform) following a recent change; reproducible and user-facing display problem.

## Ticket B
**Classification:** FEATURE_REQUEST
**Reasoning:** User inquiring about unsupported export format (PDF) not currently available in the product; explicit question about roadmap indicates this as a feature gap, not a bug.

## Ticket C
**Classification:** SPAM
**Reasoning:** External audit/compliance form request with urgency and escalation threat; not a customer support issue and bears hallmarks of social engineering or misdirected communication.

## Ticket D
**Classification:** BUG
**Reasoning:** Filter state logic error where adding a second filter resets unrelated filter state; consistent reproduction steps and workaround indicate systematic bug in filter application order handling.