# Support Ticket Triage

| Ticket | Classification | Reasoning |
|--------|----------------|-----------|
| A | BUG | Charts displaying incorrectly (color changes) after a specific time; user-reported regression with clear reproduction path. |
| B | FEATURE_REQUEST | User asking about missing functionality (PDF export) and whether it's planned; not a bug, malfunction, or question about usage. |
| C | SPAM | External audit firm sending mandatory compliance form with escalation threat; appears to be phishing or social engineering attempt unrelated to product support. |
| D | BUG | Consistent filter state bug where date range resets when category filter is added; reproducible issue with known workaround. |