# Support Ticket Triage

## Ticket A: charts broken
**Classification: BUG**
Visual regression (rainbow colors → solid color) following a recent deployment; reproducible across browser/OS; user reports functional change in charting behavior.

## Ticket B: question about export
**Classification: FEATURE_REQUEST**
User inquires about missing PDF export functionality; notes CSV and PNG exist; explicitly asks if on roadmap—a feature gap with defined scope.

## Ticket C: URGENT need response
**Classification: SPAM**
Unsolicited compliance/audit form from an external domain with artificial urgency and escalation threat; phishing/social engineering attempt unrelated to product support.

## Ticket D: filter weirdness
**Classification: BUG**
Stateful filter interaction bug with consistent reproduction steps (apply date range, then category filter resets date); includes workaround indicating logic error, not expected behavior.