# Support Ticket Triage

## Ticket A: charts broken
**Classification: BUG**
Visual regression affecting chart display (color scheme change) reported by user after recent deployment; reproducible on specific browser/OS combination.

## Ticket B: question about export
**Classification: FEATURE_REQUEST**
User asking about PDF export capability that doesn't currently exist; inquires about product roadmap inclusion.

## Ticket C: URGENT need response
**Classification: SPAM**
External audit firm sending compliance form with artificial urgency and escalation threat; not a product support issue.

## Ticket D: filter weirdness
**Classification: BUG**
Filter state management bug where adding category filter resets date range; reproducible with specific filter order dependency.