# Support Ticket Triage

| Ticket | Classification | Reasoning |
|--------|---|---|
| A (charts broken) | BUG | Regression in visual rendering (rainbow colors lost); reproducible and user-facing functionality broken. |
| B (question about export) | FEATURE_REQUEST | User asking about missing capability (PDF export); implies feature doesn't exist or isn't discoverable. |
| C (URGENT need response) | SPAM | Unsolicited external audit/compliance demand with threat language; classic phishing/social engineering pattern. |
| D (filter weirdness) | BUG | Reproducible state-reset bug with clear steps; user reports consistent failure mode and workaround exists. |